Privacy Policy

Last updated: 16 October 2026

1. Introduction

Chattelance ("we", "us", "our") is committed to protecting the privacy of visitors and clients. This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it when you use our website and services.

2. Security

We apply administrative, technical and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration or destruction. No system is perfectly secure, and we cannot guarantee absolute security.

3. Changes

This Policy may be revised periodically. The most current version will be displayed at this location with a notation reflecting the date of revision.

4. Cookies

We use essential and analytical cookies to operate the site and understand usage. You can manage cookies through your browser settings.

5. Information We Collect

• Identity data - full name, birth date, official government-issued identity documentation for account verification and regulatory Know Your Customer/Anti-Money Laundering requirements.
• Contact data - contact email, telephone number, residential or business address.
• Financial data - financial information, record of transactions, documentation regarding origin of funds.
• Technical data - IP address, browser type, device identifiers, cookies and usage analytics.

6. How We Use Your Data

• To verify identity and comply with regulatory obligations.
• To deliver, sustain and enhance our application and offerings.
• To execute financial transactions and identify and prevent fraud.
• To reach out to you in connection with your profile, service enhancements and assistance inquiries.
• To deliver promotional materials where you have provided authorization (you may withdraw this permission at any point).

7. Data Retention

We retain personal data for as long as necessary to provide services and satisfy legal, regulatory and accounting requirements - typically at least five years after the closure of an account.

8. Sharing and Disclosure

We may share personal data with regulated payment providers, KYC/AML verification partners, cloud infrastructure providers, professional advisors, and competent authorities where required by law. We do not sell personal data.

9. Legal Basis

Personal information is handled pursuant to one or more of the following permissible legal grounds: fulfillment of contractual obligations, adherence to applicable laws, advancement of our legitimate business interests, or your explicit authorization.

10. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and you may object to certain processing. To exercise these rights, contact us via the address below.

11. International Transfers

Where personal data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including standard contractual clauses.

12. Contact

For privacy questions or to exercise your rights, contact the Chattelance Data Protection team via our contact page.

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